Returns & Exchanges
Due to the nature of our boutique, all personalized, custom, preorder, and sale items are final sale. RTS items may be eligible for exchange or store credit if they are unworn, unwashed, and in original condition. Any issues must be reported within 3 days of delivery.
Refund Policy
All sales are final on personalized, custom, and preorder items. We do not offer refunds for change of mind, incorrect sizing ordered, or preorder wait times. If an item cannot be fulfilled by Rooted in Friendship Co., the customer will receive a refund for that item.
Shipping Information
RTS (Ready to Ship) and preorder items have different shipping timelines. If RTS and preorder items are purchased together, the entire order will ship once all items are ready. Customers who would like RTS items shipped immediately should place separate orders. Once a package has been accepted by the shipping carrier, Rooted is not responsible for carrier delays.
Turnaround Time (TAT)
RTS items typically ship within 3–5 business days. Preorder turnaround times and estimated arrival dates are listed on each individual product. Please remember that preorder ETAs are estimates and may occasionally change due to manufacturing or shipping delays.
Additional Policies
Please double-check sizes, shipping information, and personalization details before submitting your order. Personalized items are made using the information entered at checkout and cannot be changed once production has begun. By placing an order with Rooted in Friendship Co., you acknowledge and agree to our shop policies.
Free shipping is available on qualifying orders over $100.