Shipping policy

Shipping Policy

Thank you for shopping with Rooted in Friendship Co.!

Processing Time

Orders are processed within [1–3 business days], excluding weekends and holidays.

Shipping Rates & Delivery

Shipping rates are calculated at checkout. Delivery times vary based on location and carrier and are estimates only.

Carriers

We ship using [USPS / UPS].

Shipping Locations

We currently ship to [United States only].

Tracking

Once your order ships, you’ll receive a tracking number via email.

Delays & Lost Packages

Rooted in Friendship Co. is not responsible for shipping delays or lost packages caused by the carrier or incorrect address information provided at checkout.

Damaged Items

We carefully package all orders to ensure they arrive safely. Once an order has been shipped, Rooted in Friendship Co. is not responsible for damage caused during transit.

If your package arrives damaged, customers must contact the shipping carrier directly to file a damage claim and request a refund or compensation. Please keep all packaging materials and the damaged item, as the carrier may require photos or inspection.

Unfortunately, we are unable to issue refunds or replacements for items damaged by the carrier.

If you have questions or need help locating your carrier’s claim information, feel free to contact us at support@rootedinfriendshipco.com.